Privacy Policy

Effective Date: March 28, 2026

At Paakhisaa, we value the trust you place in us when sharing your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website and purchase our hand-painted creations.

1. Information We Collect

We collect only the minimum data necessary to provide you with a seamless shopping experience:

  • Identity & Contact Data: Name, email address, phone number, and shipping/billing address.

  • Transaction Data: Details about payments and products you have purchased from us.

  • Technical Data: IP address, browser type, and device information (collected via cookies).

  • Bespoke Data: Any specific measurements or preferences you provide for custom hand-painted orders.

2. How We Use Your Data

Your data is used solely for the following "specified purposes":

  • Order Fulfillment: To process payments, ship your hand-painted apparel or jewelry, and provide order updates.

  • Customer Support: To respond to your inquiries regarding our artisanal process or returns.

  • Marketing (Opt-in only): To send you "Limited Edition" drop alerts or workshop invites, only if you have explicitly consented.

  • Legal Compliance: To comply with tax regulations and Indian consumer protection laws.

3. Consent & Your Rights

Under the DPDP Act, your consent is the primary basis for data processing. You have the following rights:

  • Right to Access: You can request a summary of the personal data we hold about you.

  • Right to Correction/Erasure: You may ask us to update or delete your information once a transaction is complete.

  • Right to Withdraw: You can withdraw your consent for marketing at any time via the "Unsubscribe" link in our emails.

4. Data Sharing & Security

  • Third-Party Service Providers: We share data only with essential partners (e.g., Shopify/Bluehost, payment gateways like Razorpay, and logistics partners like Delhivery).

  • No Sale of Data: We never sell your personal information to third parties.

  • Security: We implement industry-standard encryption (SSL) and access controls to ensure your data is protected from unauthorized access.

Cookie Policy

1. What are Cookies?

Cookies are small text files placed on your device to help our website function properly and to "remember" your preferences (like items in your shopping cart).

2. How We Use Cookies

  • Essential Cookies: Necessary for the website to function (e.g., secure login, cart management). These do not require explicit consent.

  • Performance & Analytics: We use these to understand which hand-painted collections are most popular so we can improve our designs.

  • Marketing Cookies: These help us show you relevant Paakhisaa advertisements on social media.

3. Your Choices

Upon your first visit, a Cookie Banner will appear.

  • You may choose to "Accept All" or "Reject Non-Essential" cookies.

  • You can also manage your preferences at any time through your browser settings.

5. Grievance Redressal

In compliance with Indian law, we have appointed a Grievance Officer to address any concerns regarding your data.

Grievance Officer: Shruti Mittal Contact Email: shruti@paakhisaa.com 

We aim to resolve all data-related grievances within 15 business days.