Shipping
For shipping, we use reliable courier companies like Fedex and DTDC to ship the products which are fully insured. COD orders, are not available for now. We will not be responsible for any delay caused by any unforeseen delay by courier companies in delivering packages to the customer, or if the customer is unavailable at the time of delivery. Shipping TAT - 8-12 Business Days.
Return and Exchange Policy
We want you to love what you ordered, but if something is not right, we're here to make the return/exchange process as smooth as possible for you. Here's our return and exchange policy for items purchased from पाखी सा | Paakhi Saa:
In exchanging for something else?
Return/Cancellation Policy
After the return request has been made to customer service via whatsapp, it usually takes 4 business days for the product to be picked up from you and an additional 7 days to initiate a refund after a successful inspection of the product by the quality control department. Once the item is received in our warehouse, it undergoes a quality check which takes approximately 2 days. Receipt of the refund will depend on the payment method chosen by you.
Cancellation policy:
If you need to cancel your order, please email us at shruti@pakhisa.com within 6 hours of placing the order, Monday to Saturday 10am to 7pm.
Please note that some of the orders ship almost immediately and it is not always possible to cancel. Any amount paid will be credited in the same payment method that was used for payment.
Please note:
For debit card and credit card transfers, the repayment period largely depends on the bank.
Banks will send an SMS to customers for a credit amount greater than INR. 5000 only. In case your refund is less than INR. 5000, please check your bank account or credit card statement for confirmation.
